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Privacy Policy for City Car Rentals Ltd

 

Effective Date: December 2024

At City Car Rentals Ltd ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, rent a vehicle, or engage with our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

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1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Physical address

  • Driver’s license details

  • Passport or identification details (for international customers)

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1.2 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our website. These tools help us understand user behavior, remember preferences, and improve website functionality.

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2. How We Use Your Information

We use the collected information for the following purposes:

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2.1 To Provide Services

  • Process bookings and payments

  • Verify identity and eligibility for vehicle rental

  • Communicate regarding reservations or inquiries

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2.2 To Improve User Experience

  • Personalize content and offerings on our website

  • Analyze website usage trends and optimize performance

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2.3 For Legal and Security Purposes

  • Prevent fraudulent activities

  • Comply with legal obligations (e.g., tax and regulatory requirements)

  • Protect the rights and safety of our customers and employees

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3. Sharing Your Information

 

We do not sell or rent your personal information. However, we may share your information in the following cases:

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3.1 With Legal Authorities

  • When required by law or to respond to legal processes

  • To enforce our terms and conditions or protect our legal rights

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4. Data Retention

 

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When no longer required, your data will be securely deleted or anonymized.

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5. Your Privacy Rights

Depending on your location, you may have the following rights:

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5.1 Access and Correction

You can request access to your personal data and update or correct inaccuracies.

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5.2 Data Deletion

You may request the deletion of your personal information, subject to legal and contractual obligations.

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5.3 Opt-Out of Marketing Communications

You can unsubscribe from promotional emails by following the instructions in the email or contacting us directly.

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6. Security Measures

 

We implement industry-standard measures to protect your information, including:

  • Secure Socket Layer (SSL) encryption for online transactions

  • Restricted access to personal data

  • Regular security audits and updates

While we strive to protect your data, no method of transmission over the internet is entirely secure. Use our services at your own risk.

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7. Cookies Policy

Cookies are small files stored on your device that help us provide a better browsing experience. You can manage or disable cookies through your browser settings; however, this may limit certain functionalities of our website.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing your information.

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9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for updates.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

 

By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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